
Debt Collection & Credit Management Courses www.tbst.com.au | |
DEBT COLLECTION Short Course Seminars Professional Debt Collection & Credit Management Techniques Australia Wide Seminar Series Seminar Fee - $395 + gst Duration 8 hrs (9am Start) Visit www.tbst.com.au and Call 1300 88 75 85 Stop waiting for people to pay you. Stop paying agency fees. Take this opportunity to learn the techniques used by professional debt collectors and use them in your business immediately. Learn how to start collecting your money today! Sydney CBD 27 Aug 08 ⇔ Syd Parramatta 28 Aug 08 Gold Coast 9 Sept 08 ⇔ Brisbane 10 Sept 08 ⇔ Melbourne 11 Sept 08 Hobart 24 Sept 08 ⇔ Adelaide 25 Sept 08 ⇔ Perth 7 Oct 08 Cairns 15 Oct 08 ⇔ Darwin 16 Oct 08 Credit management and debt collection has a significant impact on the bottom line of all small, medium and large businesses. We are running one-day training seminars across Australia focusing on Professional Debt Collection Techniques and Credit Management in your business. These debt collection and credit management techniques work. They are used everyday by successful debt collection agencies and you can learn to integrate them into your business. Collect bad debts and stop the bad debt cycle. About the course: We recommend that all business owners and managers, accounts staff, collection and accounts receivable staff attend for a complete grounding in all aspects of debt collection, accounts receivable and credit management. The seminar is designed for all levels of credit/receivable staff and management employed in any business where invoices are issued and credit is given. In this seminar we cover: Credit Documentation Assessing credit limits Conducting Trade Reference Checks Using our credit application form to achieve success The benefits of appropriate Terms & Conditions particularly charging of interest Debt collection fees and legal fees etc Policies/Procedures Educating the debtor/customer Making the Collection call Commencing the collection process How to be more effective in collection activities Rebuttal of Excuses Building customer rapport Staff approach and attitude Ensuring that staff have company support in their day to day activities Problem solving - in particular customer complaints Locating missing persons The ACCC and debt collection The Privacy Act The role of debt collection agencies plus more. Course notes and PowerPoint slides are included on CD supplied to all participants. Visit www.tbst.com.au and Call 1300 88 75 85 Your Complementary CD Includes: Telephone Debt Collection Seminar Slides ACCC Debt Collection Guidelines - 65 pages ACCC Debt Collections Guidelines Overview - 9 pages ACCC Harassment Guidelines - 5 pages ACCC/ASIC Consumer Booklet - 17 pages National Privacy Principles Guideline - 10 pages National Privacy Principles (NPPs) Guidelines - 40 pages Privacy Act Information - 11 pages Flow Chart for Collection Process Chances of Collection Access Credit Debt Collection Guide - 77 pages Sample Thank You Letter PLUS - Unlimited access to our experienced trainer by any of the participants or their principals for 30 days after each seminar to answer any credit/debt collection queries or to assist in brainstorming an appropriate outcome which may be proving difficult for the participant preferably via email. Duration: The course is a one-day seminar. Total duration of the course is approximately 8 hours, commencing at 9am sharp. This is not a catered event. Lunch is not supplied. Tea and Coffee facilities are available all day. Location: Venue details will be advisded very soon. Sydney CBD 27 Aug 08 ⇔ Syd Parramatta 28 Aug 08 Gold Coast 9 Sept 08 ⇔ Brisbane 10 Sept 08 ⇔ Melbourne 11 Sept 08 Hobart 24 Sept 08 ⇔ Adelaide 25 Sept 08 ⇔ Perth 7 Oct 08 Cairns 15 Oct 08 ⇔ Darwin 16 Oct 08 Rockhampton Oct ⇔ Albury/Wodonga Oct Enrol today. Don't miss out! These courses are extremely popular. Our June courses sold out very quickly. | |
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